The ticket says "it doesn't work"
Pull up the user's profile, see their sessions and the error that fired, and watch the replay on Pro. Support conversations get shorter when you can see what the customer saw.
Rybbit for SaaS
See the funnel. Then watch the sessions inside it.
Signup funnels, retention cohorts, user profiles, and error tracking on the same dashboard as your traffic — the product-analytics surface without the enterprise setup project.
7-day free trial. Cancel anytime.
One connected surface
Web analytics and product analytics were never two products.
The question is always the same shape: this campaign brought these visitors, who became these trials, who did or didn't stick. Splitting that across two tools is where the answer gets lost.
Funnels
Find the step that loses trials.
Build a funnel from page paths or custom events in a few clicks — pricing page to trial to activation to paid — and see exactly where the numbers fall off. Then open the sessions that dropped.
Funnels- Visited /pricing6,720
- Started trial1,804
- Invited a teammate1,102
- Upgraded to paid918
End-to-end conversion 13.7%
| Cohort | W0 | W1 | W2 | W3 | W4 | W5 |
|---|---|---|---|---|---|---|
| Jun 1 | 100 | 62 | 48 | 41 | 37 | 34 |
| Jun 8 | 100 | 58 | 45 | 39 | 35 | |
| Jun 15 | 100 | 64 | 51 | 44 | ||
| Jun 22 | 100 | 61 | 47 |
Retention
Know if this month's users stick better than last month's.
Retention cohorts show how each week's new users keep coming back — the first number a SaaS should watch, and usually the last one a web-analytics tool offers.
RetentionEvents from the backend too
Name the product moments that matter with custom events from the browser, or send them server-side with the Node SDK when the moment doesn't happen in a click.
SaaS questions, answered plainly.
More ways teams use Rybbit.
For developersThe script tag, the SDK, the API, the MCP server, and self-hosting.For agenciesOne workspace for every client site, with dashboards clients can read on their own.For startupsAnswers about your traffic and product without hiring a data team.For ecommerceCheckout funnels, campaign tracking, and full traffic with no consent banner.For creators & publishersWhat resonates, where readers come from, and a dashboard you can share.For European companiesEU-hosted cloud, cookieless compliance, and a self-host option for full control.EnterpriseSSO, dedicated instances, on-premise installation, and infinite retention.Compare RybbitSide-by-side with Google Analytics, Plausible, Matomo, PostHog, and more.
Product analytics without the onboarding project.
Funnels, retention, profiles, and replays — running the afternoon you install the script.
7-day free trial. Cancel anytime.